CCPAC announced that in order to serve its members better, it has relocated its headquarters from Jacksonville, FL, after 17 years, to Barnegat, New Jersey. The Council Headquarters was previously located for 24 years in Fort Washington, NY.  Effective Monday, May 22, 2023, the new office address is CCPAC, Inc., P. O. Box 724, Barnegat, NJ 08005.  The new phone number is 732-703-0064 as reported by David Nordt, CCP the new CCPAC Chairman of the Board. CCPAC, Inc. is a Florida Corporation with headquarters now in Barnegat, NJ.

David Nordt, CCP was elected to Executive Director  at the Annual CCPAC Membership meeting, May 1, 2023, in San Diego, CA.  David has been serving the Council as Chairman of the Board since 2015 and served as President from 2009-2015. He has over 30 years transportation management experience. 

Wally Dammann, CCP was elected CCPAC Council Chairman of the Board. He recently served as Council President before the membership elected him Chairman at the CCPAC Annual Members Meeting in San Diego, CA, May 1, 2023  

Carrie Frisbie, CCP was re-elected as President.  Officers and Board Lineup for 2022 was reinstated for 2023 by the membership at the CCPAC Annual Membership Meeting in San Diego, CA, May 1, 2023, to serve another term.

John O’Dell, CCP will continue to serve on the Board in a Council Advisory Consultant.

Conference Edition ProClaim 2023

   Start New Job Posting for Hub Group

                                         JOB DESCRIPTION

Company:                   Hub Group Website

Position Title: Assistant Vice President, Cargo Claims

Location:                    On-Site in Oak Brook, IL        

Contact:                      Dan Miller dlmiller@hubgroup.com                                

Hub Group offers comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes, and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency, and total visibility. As an award-winning, publicly traded company (Nasdaq: HUBG) with nearly $5 billion in revenue, our 6,000 employees across North America are always in pursuit of “The Way Ahead” – a commitment to service, integrity, and innovation. For more information, visit hubgroup.com.

JOB SUMMARY:  

This position reports to the Assistant General Counsel-Claims Operations and is responsible for taking a proactive and strategic approach to managing the company’s cargo claims.  The proactive approach contemplates not only active and forward-looking claims management, but also continuous development, implementation, and enforcement of processes related to the prevention, reporting, and handling of cargo claims.

ESSENTIAL JOB FUNCTIONS:                                            

• Manage and develop claims handling professionals and ensure appropriate staffing in the department. 
• Develop and manage performance metrics and benchmarks to establish efficient and cost-effective approach to claims resolutions.
• Conduct financial analyses of program metrics to evaluate trends in claims costs, losses, and the effectiveness of process improvement initiatives.
• Develop and maintain strong relationships with internal and external stakeholders to ensure superior customer service.
• Partner with Hub Group’s operations teams to trouble shoot and resolve cargo claim issues.
• Proactively and aggressively monitor and manage complex cargo claims.
• Develop and execute cargo claims handling policies and procedures. 
• Drive effective subrogation efforts to improve loss ratios.
• Effectively communicate cargo claims data to senior management, customers, and carriers.
• Collaborate with insurance companies to present accurate and timely claims information.
• Establish and manage cargo claims team budget.
• Develop and track bonus metrics for the department.
• Effectively leverage and utilize claims management software.
• Work with carriers as well as all other transportation service providers to decrease claims and increase resolutions.
• Analyze loss experience and identify opportunities for loss prevention programs.

MINIMUM QUALIFICATIONS:

• Analytic Skills: ability to think objectively, create, and interpret quantitative data sets

• Critical thinking and problem-solving skills to arrive at meaningful, lasting solutions
• Ability to multi-task frequently and handle heavy task loads
• Strong negotiating skills
• Strong attention to detail

• 8+ years of experience managing cargo claims
• 5+ years managerial experience

Ending Job Posting For Hub Group

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Start New Job Posting for XPO

Position: Analyst, Claims

Requisition Id:  359027

Business Unit:  LTL

Location:  North Richland Hills, TX, US, 76180

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

As the Claims Analyst, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly and our customers receive superior service. Every employee is part of the team and plays an important role at XPO. 

 Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

 What you’ll do on a typical day:

• Understand and qualify type of claims filed; investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting company and customer interests
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
• Collaborate with Sales, Pricing, Operations, and customers regarding disposition of claims
• Compose professional claims correspondence
• Manage claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
• Handle customer inquiries and complaints
• Provide claim prevention techniques and tips to the field

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk

It’d be great if you also have:

• 2 years of related experience
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
• Knowledge of risk reduction and claims process
• Exceptional customer service skills
• Ability to communicate with executive management regarding the decision-making process of claims declined and/or paid
• Excellent written, verbal, and telephone communication skills
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

 Click this link to Join Now to access the online Membership Application and pay membership dues online or if your are already a member, You can click this link to access the Membership Renew Now and pay dues online.

Download Membership Application if you prefer.  Click on this link to download a copy of the Membership Application to use with check by mail.

Membership renewals and annual membership dues are due during the first quarter of each calendar year, January 1 through March 31st.  CCP’s need to complete the on-line Renewal Application and pay dues each year in order to maintain their Certification while Associate Members (those not Certified) need to complete the on-line application and pay with a major credit card or check by mail to maintain your active membership status and earn CCPAC continuing education credits. Various other types and forms of membership are available for attorneys, Corporate Company and Corporate Sponsor Memberships.   Remember to scroll down to the bottom of the renewal application and complete the security feature “Captcha” before clicking on Submit. 

Members who renew their Membership on-line but prefer to pay dues by check and/or those who prefer to download the Application for Membership and pay by mail can do so by making their check payable to CCPAC, Inc. and mailing to

CCPAC, Inc.

P. O. Box 600249

Jacksonville, FL 32260. 

Note: CCP Members need to acquire 30 credit hours of continuing education (ceu) every 3 years to maintain their “Certification”.  1 ceu = 1 hour of training either by attending or participating in a seminar, webinar, conference, volunteering to serve as an Officer or Committee Chair etc.

All Members automatically earn 5 ceu’s by renewing their membership and paying dues each calendar  year. For CCP’s yhis leaves only additional 15 ceu to earn during a 3 year period.  Attending 1 annual 2 1/2 day conference within a 3 year period typically earns up to 16 ceus.

Wear your Official CCPAC Logo tee shirts and polos.  Order now.

New Next Level Brand Unisex tee Shirts with CCPAC logo screen printed on left chest and New Nike Knit

Polo shirts with embroidered CCP logo on left breast.  Click on the “Resources” tab and scroll down to Member Gear.

SALE NOTE:  Special Promo Code Sale Pricing only good when purchased and picked up at the CCPAC Booth at the Conference in San Diego April 30-May 3, 2023, while supplies last. LIMIT 1 TEE AND/OR POLO PER CUSTOMER.

Click Below for the latest Edition

ProClaim 2022 – 2023 Winter Edition

Look for highlights from Annual Meeting and Our Member Spotlight !