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Officers, Board of Directors & Regional Directors

Executive Director & Chairman Board of Directors






John O’Dell, ACA, CCA, CCP

Executive Director & Chairman Board of Directors

John is a Founding Member of Certified Claims Professional Accreditation Council, Inc. (CCPAC) and is the Executive Director and Chairman of the Board, positions he has held since 2006. Has over 30 years experience in transportation & risk management for some the nations largest LTL and TL carriers. He has specialized in domestic and international cargo liability claims, loss prevention, insurance and cargo and facility security for all modes of transportation.  Several U.S. Federal Court and Canadian Crown decisions have been published supporting his positions on validity of carrier tariffs, released values, classifications and high value cargo claims.  John serves on the Board of Directors of the Jacksonville Claims Association and is Past President of that organization and has served as Deputy of the local Chapter of Risk & Insurance Management Society (RIMS) and is a member of the Board of Directors for the Transportation Loss Prevention & Security Association (TLP&SA).  John has served as President of the National Freight Claims Council (NFCC) of American Trucking Association (ATA), a Carrier Arbitrator for the Transportation Arbitration Board (TAB), is a member of Delta Nu Alpha (DNA), the Transportation Industry Defense Association (TIDA) and the Law Enforcement & Private Security Council of Northeast Florida and the Transportation & Logistics Council.









David Nordt, CCP

President & Vice Chairman Board of Directors

David is the President and Vice Chairman of the Board of Directors a position he has held for the past 6 years. He is Director of Claims at the The Gilbert Company where he has over 40 years of experience in transportation management. As the Director of Claims he oversees cargo claims, OS&D, loss prevention, quality control and operations. David serves as Board Member of the Transportation & Logistics Council (T&LC), Arbitrator on the Transportation Arbitration Board (TAB).  He also is member of the Traffic Club of Newark, NJ,  a member of New Jersey Motor Trucking Association and the Eastern Regional Transportation Security Council. He also is a member of the Transportation Loss Prevention & Security Association and the American Society of Industrial Security. He served as President of the Northeastern Motor Carrier Claims & Security Conference during 2000-2004. Dave was elected President of CCPAC at its 41st Annual Meeting in Orlando, FL on March 23, 2015 and is the first President of CCPAC to be re-elected annually to serve in this position for more than 2 years. He is a proud U.S. Army Veteran.

Vice President – Certifications 


Deborah Burkhead, CCP

Vice President – Certifications & Regional Director

Deborah is the Cargo Claims Manager at UPS Freight, Inc. at the the Corporate Headquarters in Richmond, VA.  Deborah was the first in her department to earn her CCP status.  As she became more involved with CCPAC  she successfully demonstrating to her company management the importance and benefits of getting all the members of the Cargo Claims Staff CCPAC Certified.  Deborah has serviced as Vice President – Membership, CCPAC, Inc. and was elected to her most recent position of Vice President, CCPAC Certifications at the CCPAC Annual Meeting in Albuquerque, NM in 2016.  Deborah also services on the CCPAC Board of Directors.

Vice President – Membership & ProClaim Editor  




Robyn Connelly, CCP, CCB    

770-287-8485  Ext. 1038

 Vice President – Membership & ProClaim Editor 

Robyn Connelly was appointed Vice President – Membership and ProClaim Editor nearly 5 years ago.  She is Claims Manager for Syfan Logistics, and is an experienced cargo claims professional. Robyn’s knowledge of transportation operations enables her to work with a multitude of departments managing cargo claims, insurance and mitigating risk to protect the assets of Syfan Logistics. She has worked in the trucking and logistics industry for 13 years and has managed the claims department for the past 3 years. Robyn earned her claims certification in 2015 through the Certified Claims Professional Accreditation Council as well as completing the Freight Claims Management Program through the Institute of Logistical Management. In her efforts to continue her education Robyn completed the TIA course in 2018 to become a Certified Transportation Broker. Robyn will be serving as the ProClaim Chief Editor & Regional Director of the South-East on the Certified Claims Professional Accreditation Council Board for 2018. Robyn resides in Mount Airy, Georgia with her husband. They have four grown children and two grandchildren.                                                              

Vice President Secretary







Christine Gramse, CCP
Board Certified Position

Vice President – Secretary  

 Christine is the newly appointed Vice President – Corporate Secretary and Regional Director – Great Lakes Region.  She is a Transportation Auditor with Land ‘O Lakes in St. Paul, MN 

Vice President –  Treasurer & Board of Directors

[Not Pictured]

Jean Zimmerman, ACA, CCP

Vice President – Treasurer & Board of Directors
Jean recently retired from Landstar Risk Management Claim Services, Inc. having over 35 years in the transportation industry. She was the first to become a licensed all-lines adjuster within her group by successfully passing the Florida State Claim Adjuster Exam.  Jean was the first to become a CCP in her department and encourage others in the group to do so as well.  Jean became more active in CCPAC as was elected to CCPAC Treasurer in 2007, a position she currently holds.  She began her career with the Ranger Division of Ryder Truck Lines in Jacksonville, Florida in the Revenue Processing Department. Jean was then promoted to head up the Fuel and Miles Tax Department before she began focusing her efforts of specializing in cargo legal liability claims. She served as the Senior Claims Analyst at Risk Management Claim Services, Inc., a Landstar company until her retirement in 2014. Jean is licensed by the State of Florida as an All Lines Claims Adjuster (ACA) and earned her CCP designation from CCPAC in 2007. She is an active member of the Property and Casualty Claims Professionals Association, CCPAC and the Jacksonville Claims Association.

Board of Directors

Board of Directors and Past President






Cindy Carey, CCP
770-474-4122 ext 58

Board of Directors and Past Presiden

Cindy is the Director of Claims, nVision Global at McDonough, GA. Cindy is a past president of the Council and has served on various committees and on the board for many years. She has 20 years of transportation experience. Cindy has spent the majority of her time in the motor carrier and freight-forwarder segments of the business working primarily in claims or claims-related positions. The last ten years have been spent managing the Loss and Damage Claims departments for a couple of different companies. In 1999, Cindy joined the management staff of TSi Logistics as the Loss and Damage Claims Manager. In that same year, she successfully completed the CCPAC course and became the third member of the TSi staff to hold this distinction. TSI is not part of n Vision Global where Cindy is one of those people who truly enjoys handling claims and working with carriers to reach and equitable settlement for all parties.

Board of Directors and Past President





Wally Dammann, CCP   
Board of Directors & Past President

Wally is the Administrator of the Transportation Arbitration Board (TAB) and has been involved as a carrier or shipper cargo claims since 1986, having served both carrier and shippers. Wally recently retired from his recent employer where he was the Assistant Vice President & National Recovery Manager at Mitsui Sumitomo Marine Management U.S.A., New York.  From 1986 through 1999,Wally was the Director of Cargo Claims at Rutgers Express and Streichler Trucking. From 1999 through 2005, he served as the Cargo Claims Manager for Panasonic Electronics. Prior to his career in cargo claims,Wally worked for Zim Container Service and Maher Terminals as a Terminal Superintendent in Elizabeth, NJ. In 2003,Wally retired from the US Army reserves, after 23 years of service, with his last position being Marine Cargo Operations NCO. He received a Bachelor of Science in Transportation and Logistics from St. John’s University in 1994 and is presently seeking his master’s degree from St. John’s College of Insurance. Wally served as CCPAC Council President and was recently awarded a Life Member Award at the 41st Annual CCPAC Conference in Orlando, FL, March 23, 2015.

Immediate Past President & Co-Chair Board of Directors

[Not Pictured]

Dona Vidal, CCP

Immediate Past President & Co-Chair Board of Directors
Dona serves in her present position as Cargo Claims Manager at Transplace Texas LP. She has been instrumental in coaching her department staff to all become CCP’s. Dona saw the advantages of her furthering her knowledge of the CCPAC by volunteering to join the management team as Vice President – Certifications.  She was elected to CCPAC, Inc. President, at the Annual CCPAC, Inc. Meeting in San Diego 2014, a position she held for over two years.  Dona has been a vital member of the CCPAC team and currently services on the Board of Directors.

REGIONS – REGIONAL DIRECTORS & Assistant Regional Directors – CCPAC Officers In Your Area To Assist With Local Area Membership


Region 1 – New England Region (CT, MA, ME, NH, RI, VT)





Region 1 Director:  Neal Willis, CCP 
1-800-426-8896 x 387 – office

Neal is our newly appointe Regional Director for New England Region 1.  Having worked in roles as a shipper, carrier and 3PL, Neal has been working in the transportation industry for more than 15 years. Neal earned his CCP certification in March 2018 and much of his experience lies within the 3PL and motor carrier segments of the industry. Neal has been employed with ReTrans Freight (A Kuehne + Nagel Company) for more than 12 years and currently holds the position of Strategic Solutions Executive. In addition to managing the freight claims department and working with shippers and carriers to reach favorable and fair claim settlements, he leverages industry knowledge and technology to create and implement strategic solutions for customer specific needs. He is a member of the Transportation & Logistics Council and is an approved Carrier Arbitrator for the Transportation Arbitration Board (TAB). 

Region 2 – Mid-Atlantic Region (DE, MD, PA, NJ, NY, WVA, Washington, DC)       









                                                                                                                                                                                                    Region 2 Director:  Bing-Syin (Benson) YE, CCP                       

Benson is the Senior Claims Representative, Ocean Marine Claims at Mitsui Sumitomo Marine Management, New York City, NY   He has over 10 years experience in the marine insurance industry.  Benson has 2 Masters Degrees in Law and is multilingual in Mandarin Chinese, Taiwanese and English.



Region 3 – Southern Region (AL, FL, GA, KY, MS, NC, SC, TN, VA and Puerto Rico)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Region 3 Director:   Jessica Renner, CCP

Jessica Renner, CCP is the Lead Claims Analyst at Jarrett Logistics Systems in Orrville, Ohio.  She has been at Jarrett for almost 5 years, of which over 4 years of that has been in the Cargo Claims Department. Jessica is married with 2 kids; Josh her husband, Ella is 7 yrs old and Nicholas is 21 months. She is a graduate from the University of Akron with a BA in Psychology. 


Region 4 –  Central Region (IN, IL, OH, Lower MI)





Regional Director: Carrie Frisbie, CCP  

Office Phone: 630 919 4826

Carrie is a newly appointed Regional Director.  She has over 15 years in cargo claims experience and 17 total years in logistics.  Carrie received her CCP in April 2012 and has also been Proctor for the CCP Exam in the Chicagoland area in recent years.  She is currently the Director of Claims at SEKO Logistics and previously worked for Hub Group, Inc as a Cargo Claims Manager.  She was recently appointed as an Arbitrator with the Transportation Arbitration Board (TAB), as well.

Region 5 – Mid-Western Region (IA, KS, MN, MO, NE, ND, SD, WI, Upper Peninsula MI)

Region 5 Director:  Mark Stapley, CCP   

[Not Pictured]   

Mark is the Freight Claims Director for C.R. England and has been with them for almost 21 years at the Corporate office in Salt Lake City, UT.  He resides in Fruit Heights, UT.  Prior to C.R. England, Mark was an AIC for Crawford and Company in Kalispell, Montana for 5 years, and managed Property, Casualty, liability and Cargo Claims.                                                                                                              

Region 6 – Southwestern Region (AR, LA, OK, TX)                                                                                                            Regional Director:  Karen Mc Caulley, CCP                       




Karen is newly appointed to the Board of Directors and serves as Regional Director for the Mid-South Region.  She is a Claims Analyst with Transplace Texas, LP, Lowell, AR   Karen is a graduate of the University of Arkansas in Communications, Theater, Political Science. Later she attended NWACC Nursing, She is an avid Speech Writer, Teacher, Nursing Home Administration, Transportation, and is a Certified Claims Professional (CCP) in Cargo Claims administration.. Karen is a lifetime resident Bentonville, AR. Three Nieces eleven grandnieces and nephews.

Region 7 – Pacific Region (AK, AZ, CA, CO, ID, HI, MT, NV, NM. OR, Provence of British Columbia, Canada, UT, WY

Regional Director:  Mary Warrick, CCP

800.237.9669 Ext. 1500

Mary is the newly appointed Pacific Region Manager and has been employed with Mountain Valley Express since 1994. She currently is  the Cargo Claims/OS&D Manager overseeing the claims department and supervise 9 OS&D terminal clerks: 6 in California, 2 in Nevada, and 1 in the Arizona terminal. I currently work out of the Santa Maria, CA terminal 2 days a week and from home 3 days a week.

Mary has resided in San Luis Obispo CA since 1964 and is married to Ken Warrick for 15 years. She has 3 sons, 1 stepdaughter and 1 granddaughter and 1 grandson, with identical twin girls on the way.  Mary was also recently appointed as a Carrier Arbitrator for Transportation Arbitration Board-2019

Of Counsel






George Pezold, Esq.
(631) 549-8984

Of Council
George Carl Pezold is the senior member of the firm of Pezold, Smith, Hirschmann & Selvaggio, LLC in Huntington, New York, engaged in general practice with a concentration in transportation law. Mr. Pezold represents shippers, carriers, freight forwarders, brokers and intermediaries in transportation matters throughout the country. In addition to his extensive litigation background, he has written numerous texts, manuals and articles and lectured widely on transportation subjects.  Mr. Pezold has specialized in transportation law for more than 40 years, representing shippers, motor carriers, forwarders and brokers and coordinates the firm’s federal and state court litigation. He also writes and lectures extensively on transportation law subjects including co-authoring of “Freight Claims in Plain English among others. George also has the distinction of serving as the Executive Director of the Transportation & Logistics Council, a founding co-sponsor of CCPAC when it was initially formulated in 1980.