Officers, Board of Directors & Regional Directors 2024
CCPAC Council Executive Director / Board of Directors / CEO
David Nordt, CCP
[email protected]
732-703-0064
Executive Director
David Nordt, CCP was elected as the Executive Director by the membership at the 2023 CCPAC Annual Meeting in San Diego, CA on May 1, 2023. Previously he served as the President of the Council, a position he held for the longest term of any CCPAC President to date. He joined CCPAC in 1998. He was also recently promoted to the National Director of Claims at The Gilbert Company. He has over 40 years of experience in transportation management. At The Gilbert Company he is the Director overseeing cargo claims, OS&D, loss prevention, quality control and operations. David serves as Board Member of the Transportation & Logistics Council (T&LC), and Arbitrator on the Transportation Arbitration Board (TAB). He also is member of the Traffic Club of Newark, NJ, a member of New Jersey Motor Trucking Association and the Eastern Regional Transportation Security Council. He also is a member of the Transportation Loss Prevention & Security Association and the American Society of Industrial Security. He served as President of the Northeastern Motor Carrier Claims & Security Conference during 2000-2004. David was elected President of CCPAC at its 41st Annual Meeting in Orlando, FL on March 23, 2015. He received the CCPAC Award for his 7-year term as President at its 48th Annual Meeting in Orlando, FL. David will now serve as the Executive Director of CCPAC and has been a member of CCPAC for 25 years. He is a proud Army veteran.
Chairman, Board of Directors
Carrie Frisbie, CCP
Office Phone: 630 919 4826
Chairman
Carrie is Chairman of the Certified Claims Professional Accreditation Council, Inc. She served on the Board of Directors previous to her being voted in as President in 2022. She is a member of the Board of Directors for the Transportation & Logistics Council and, also, an Arbitrator with the Transportation Arbitration Board (TAB), as well. She has over 20 years in of experience in logistics and supply chain. Carrie received her CCP in April 2012 and has also been Proctor for the CCP Exam in the Chicagoland area. She is currently the Director of Claims at SEKO Logistics where she specializes in domestic and international cargo claims, risk management, contract review and insurance working together with the global network to ensure best practices. Carrie has a son and a daughter.
CCPAC Council President
Carla Bay Rumford, CCP
Carla serves as our Director of Social Marketing as well as on the Board of Directors and is Region Director of Region 3. She was recently appointed as the Director of Social Media Services. Carla Bay Rumford, CCP has been in logistics for over ten years. She started as a Broker, hauling mainly produce, food and beverage loads. Carla is currently the Senior Operations Support Manager at BM2 Freight Service, a 3pl Broker out of Northern Kentucky. She became a Certified Claims Professional in March of 2022. Carla manages the Claims & Compliance, Carrier Services and Afterhours Departments at BM2 where she handles all claims, carrier setups, system compliance, contract reviews and after hour track and trace. She is involved in creating and implementing policies that will help keep the organization safe and keep freight moving safely across the nation’s highways. Carla has a passion for investigating, which leads her to great success when reviewing claims and new carriers.
Executive Vice President
Christine Gramse, CCP
Executive Vice President
Christine was recently named Executive Vice President and is a long time member of our Board of Directors. She previously served as our Vice President – Corporate Secretary and Regional Director – Great Lakes Region. She is a Transportation Auditor with Land ‘O Lakes in St. Paul, MN. Christine received her CCP Accreditation in 2013 in San Diego, CA and has held the Vice President – Corporate Secretary and Regional Director position since 2018. She has worked for Land O’ Lakes, Inc, based in Arden Hills, MN for nearly 13 years, where she manages the freight claim process for four divisions. Christine has over 25 years experience in the industry. In 2020 she was appointed to the Transportation Arbitration Board (TAB) as a Shipper Arbitrator. She has been a member of Toastmasters International since 2016 and is the current President of Power Presenters a Toastmasters Club for 2020-2021 where she leads officers and members in their speaking and leadership development. Christine previously held the Power Presenters VP Secretary role from 2019-2020. What she values most about being a CCPAC member is the network of trusted professional and personal relationships she has built over the years. Christine and her husband have 4 children, 5 grandchildren, a Doberman, and have been foster parents for Doberman Rescue Minnesota for 11 years.
Vice President / Council Secretary
Robyn Connelly, CCP, CCB
770-287-8485 Ext. 1038
Executive Vice President / Council Secretary
Robyn Connelly was elected by the membership to the position of Executive Vice President. She was recently appointed as Council Secretary to fill the open position. This addition to her VP position is well earned by Robyn. She previously served as Membership and Proclaim Editor over 5 years ago. She is Claims Manager for Syfan Logistics, and is an experienced cargo claims professional. Robyn’s knowledge of transportation operations enables her to work with a multitude of departments managing cargo claims, insurance and mitigating risk to protect the assets of Syfan Logistics. She has worked in the trucking and logistics industry for 13 years and has managed the claims department for the past 3 years. Robyn earned her claims certification in 2015 through the Certified Claims Professional Accreditation Council as well as completing the Freight Claims Management Program through the Institute of Logistical Management. In her efforts to continue her education Robyn completed the TIA course in 2018 to become a Certified Transportation Broker. Robyn resides in Mount Airy, Georgia with her husband. They have four grown children and two grandchildren.
Vice President – Treasurer
Bing-Syin (Benson) YE, CCP
Vice President Treasurer
Benson was elected by the membership to serve as the Vice President Treasure of the Council. Benson is the Senior Claims Representative, Ocean Marine Claims at MSIG North America, New York City, NY He has over 10 years experience in the marine insurance industry. Benson has 2 Masters Degrees in Law and is multilingual in Mandarin Chinese, Taiwanese and English.
Vice President Communications / ProClaim Editor
Jessica Renner, CCP
Vice President Communications / ProClaim Editor
| Jessie Renner, a Senior Claims Analyst for Jarrett Companies. She has been with Jarrett for 8 years. Jessie is currently the VP of Communications and ProClaim Editor for CCPAC and has been on the board since 2019. Jessie is also a new member of the Transportation & Logistics Council’s Board of Directors. Jessie supervises claims from 2 of the Jarrett vertices which includes the asset based vertical, Jarrett Trucking. She is married to her husband Josh and they have a 9 year old daughter Ella and a 4 year old son Nicholas. She enjoys going to work everyday and is blessed to have had the opportunities that have been provided to her through Jarrett. |
Vice President Certifications & Membership
Susan LePage, CCP
[email protected]
1-800-426-8896 ext. 1075
Vice President Certifications & Membership – Region 1 Director
Susan was elected to the serve as the Vice President Certifications & Membership of the Council. In 2005, Susan started as the receptionist for a third party billing company, Logistics Management Inc. She quickly moved into the data entry department and continued to learn more about the industry. She worked in roles as a freight bill auditor, customer service specialist and certified claims professional. She recently earned her CCP certification at the Transportation & Logistics Council’s (TLC) 48th Annual Conference in Orlando, FL on March 23, 2022. All of her transportation experience lies within the 3PL and motor carrier segments of the industry. She has been employed with the same third party billing company for over 17 years through various name changes, LMI, Newgistics Freight Services, ReTrans Freight and currently known as Kuehne + Nagel Inc. (formerly ReTrans Freight). Susan currently holds the position of Customer Service Coordinator – LTL+ as a CCP managing the freight claims department. She works with her clients and carriers to reach fair claim settlements for all parties. Susan possesses the industry knowledge to research and offer solutions to reoccurring shipping issues. She also assists her customer service team with customer compliance issues and expedited quotes.
Vice President, Regional Directors & Region 7 Director
Position Open– Vice Presidet Region Directors and Region 7 Director
REGIONS – REGIONAL DIRECTORS & Assistant Regional Directors – CCPAC Officers and Board of Directors In Your Area To Assist With Local Area Information, Membership & Recruiting
Region 1 – New England Region CT, MA, ME, NH, RI, VT
Susan LePage, CCP – Region 1 Director & VP Certifications & Membership
1-800-426-8896 ext. 1075
Board of Directors and Region Director and VP Certifications and Membership
Susan was elected to the serve on the Board of Directors and is also the Vice President Certifications & Membership and Region 1 Director of the Council. In 2005, Susan started as the receptionist for a third party billing company, Logistics Management Inc. She quickly moved into the data entry department and continued to learn more about the industry. She worked in roles as a freight bill auditor, customer service specialist and certified claims professional. She recently earned her CCP certification at the Transportation & Logistics Council’s (TLC) 48th Annual Conference in Orlando, FL on March 23, 2022. All of her transportation experience lies within the 3PL and motor carrier segments of the industry. She has been employed with the same third party billing company for over 17 years through various name changes, LMI, Newgistics Freight Services, ReTrans Freight and currently known as Kuehne + Nagel Inc. (formerly ReTrans Freight). Susan currently holds the position of Customer Service Coordinator – LTL+ as a CCP managing the freight claims department. She works with her clients and carriers to reach fair claim settlements for all parties. Susan possesses the industry knowledge to research and offer solutions to reoccurring shipping issues. She also assists her customer service team with customer compliance issues and expedited quotes. Susan LePage, CCP manages claims at Kuehne + Nagel Inc. – LTL+ in Fall River, Massachusetts. She has been with the company though various name changes for over 17 years. Susan lives in MA with her husband David. They have 2 adult children, a daughter, Merissa and a son, Marc.
Region 2 – Mid-Atlantic Region DE, MD, PA, NJ, NY, WVA, Washington, DC
Bing-Syin (Benson) YE, CCP – Region 2 Director & VP Treasurer
Board of Director and Region 2 Director
Benson serve on the Board of Directors in addition to his duties as Region 2 Director and Vice President Treasurer of the Council. Benson is the Senior Claims Representative, Ocean Marine Claims at MSIG North America, New York City, NY He has over 10 years experience in the marine insurance industry. Benson has 2 Masters Degrees in Law and is multilingual in Mandarin Chinese, Taiwanese and English.
Region 3-A Southern Region AL, FL, KY, MS, TN, and Puerto Rico
Carla Bay Rumford CCP, Board of Director, Director of Social Media and Director Region 3-A
Carla serves on the Board of Directors and is Region 3-A Director as well as serves as the Council Marketing Director. She was recently appointed as the Council Manager and Editor of Media Services. Carla Bay Rumford, CCP has been in logistics for over ten years. She started as a Broker, hauling mainly produce, food and beverage loads. Carla is currently the Senior Operations Support Manager at BM2 Freight Service, a 3pl Broker out of Northern Kentucky. She became a Certified Claims Professional in March of 2022. Carla manages the Claims & Compliance, Carrier Services and Afterhours Departments at BM2 where she handles all claims, carrier setups, system compliance, contract reviews and after hour track and trace. She is involved in creating and implementing policies that will help keep the organization safe and keep freight moving safely across the nation’s highways. Carla has a passion for investigating, which leads her to great success when reviewing claims and new carriers.
Region 3-B Director – South East Region GA, NC, SC, VA
Ashley Grosch, CCP – Region 3-B Director
Ashley B. Grosch CTB, CAPM, CCP
Operations Administration Manager
Overdrive Logistics, Inc.
Board of Directors and Region 3-B Director
Ashley serves on the Board of Directors in addition to being the Director of Region 3-B. She is a logistics professional with experience in sales, operations and risk management. Currently she is Operations Administration Manager for Overdrive Logistics, Inc., a freight broker moving frozen, refrigerated and dry product, primarily serving the food industry. She currently manages and negotiates carrier and customer contracts and the claims department. She manages the customer service support for account teams to assure seamless coverage for customer support. She oversees the carrier qualification process and carrier database, managing TMS settings to control carrier use and to assure proper function of carrier related integration pieces. She also manages Overdrive’s business insurance with the aim of aligning coverage with current contractual requirements and business needs. She also assists operations and sales groups with training. In addition to being a CCP Ashley is also an arbitrator for the Transportation Arbitration Board. She has certifications in transportation brokerage and project management as well as a Property & Casualty insurance license. She is a member of both the Education Committee and the Programs Committees for Transportation Intermediaries Association.
Region 4 – Central Region IN, IL, MI, OH, QCN
Tony Bennett, CCP – Region 4 Director and Member of Board of Directors
423-315-0170
Tony Bennett with Kenco Group was recently appointed as Region Director, Region 4. Tony has served the logistics industry for over 40 years since his graduation from the University of Tennessee (’83), earning a BS degree in Marketing and Transportation Logistics. He began his transportation career as a Rate Clerk with a regional LTL Motor Carrier and for the past 34 years has served with Kenco, a Third-Party Logistics Provider having facilities all over Nort h America. He started there as a Logistics Analyst, moving up the ranks to Manager over Motor Carrier Compliance and Loss and Damage Claims for all provider clients. These clients include the Consumer Packaged Goods/Retail, Food and Beverage, Industrial/Durable Consumer Products, and Life Science sectors.
In June of 2023, Tony earned his certification as a Certified Claims Professional (CCP). As a CCP, he oversees and manages the complex details pertaining to all aspects of the Cargo Claims process. In addition to CCP responsibilities, Tony also serves with the Transportation Arbitration Board (TAB). He just completed writing his first TAB case decision in August 2023.
Tony’s responsibilities at Kenco include, but are not limited to managing all aspects of Client Cargo Claims from first knowledge to final resolution, creation of Client specific claim reports and presentations, the writing of legal documents on behalf of Clients, the writing of SOP’s concerning the Kenco Compliance process, and oversight of Motor Carrier Compliance with Kenco Brokerage. Tony earned a Lean Six Sigma Green Belt in 2015 by reducing Kenco’s Brokerage liability exposure by over $50,000.00 annually.
Tony is actively involved in limiting Kenco’s exposure to liability through Property Broker and Motor Carrier fraud that is rampant in the trucking industry. One of Kenco’s founding principles is, “Integrity above profitability.” Adherence to this principle is what drives Tony to protect Kenco to the best of his ability from double-brokering scams and fraud in both Compliance and Cargo Claims.
Region 5 – Great Lakes MN, WI, Upper Peninsula Michigan
Christine Gramse, CCP – Region 5 Director & Board Directors Member
[email protected]
651-375-5511
Board of Directors and Region 5 Director
Christine is a member of our Board of Directors. She previously served as our Vice President – Corporate Secretary and Regional Director – Great Lakes Region. She is a Transportation Auditor with Land ‘O Lakes in St. Paul, MN. Christine received her CCP Accreditation in 2013 in San Diego, CA and has held the Vice President – Corporate Secretary and Regional Director position since 2018. She has worked for Land O’ Lakes, Inc, based in Arden Hills, MN for nearly 13 years, where she manages the freight claim process for four divisions. Christine has over 25 years experience in the industry. In 2020 she was appointed to the Transportation Arbitration Board (TAB) as a Shipper Arbitrator. She has been a member of Toastmasters International since 2016 and is the current President of Power Presenters a Toastmasters Club for 2020-2021 where she leads officers and members in their speaking and leadership development. Christine previously held the Power Presenters VP Secretary role from 2019-2020. What she values most about being a CCPAC member is the network of trusted professional and personal relationships she has built over the years. Christine and her husband have 4 children, 5 grandchildren, a Doberman, and have been foster parents for Doberman Rescue Minnesota for 11 years.
Region 6 – Southwestern Region AR, IA, KS, LA, MO, MS, ND, NE, OK, SD,TX
Region 6 Director: Tessy Merrick, CCP
[email protected]
972-522-1500 x 315
Board of Directors and Region 8 Director
Tessy serves on the Board of Directors and as Regional Director for the Southwestern Region 6. She is currently the Risk Assessment and Claims Analyst for LinQ Transport handling cargo claims, risk management and OS&Ds. She is a graduate of The McCombs School of Business at The University of Texas at Austin earning a Bachelor of Business Administration with an emphasis in Business Law. She previously worked for a civil litigation firm for 17 years and has 9 years of experience in the transportation industry. She has been a member of the Transportation & Logistics Council (T&LC) since 2015, became a Certified Claims Professional (CCP) in March of 2019, and was appointed as an Arbitrator with the Transportation Arbitration Board (TAB) in 2020
Region 7 – Pacific Region AK, AZ, CA, CO, ID, HI, MT, NV, NM. OR, Provence of British Columbia, Canada, UT, WA, WY
Position Open Board of Directors and Region 7 Director
Region 8 – Mid-Western Region (IA, KS, MO, NE, ND, SD)
Hannah Sosebee, CCP – Region 8 Director & Board of Directors
770-287-8485 ext. 1258
Hannah Sosebee, CCP with Syfan Logistics has recently been named Region Director, Region 8. Hannah is currently a Claims Specialist with Syfan Logistics. She joined the Syfan team in May of 2022. She started her career as a Claims Administrative assistant. After two months of hard work and taking over trailer claims, she was promoted to Claims Specialist. She has shared her knowledge by training two other employees in processing trailer damage claims. As a team member, she is always willing to lend a helping hand. With determination and long hours, she took on the challenge of continuing her education in claims and insurance. Perseverance paid off, and Hannah passed the GA Insurance Adjusters Exam and obtained her Insurance Adjuster’s license.
Earlier this year, Hannah had the opportunity to travel to San Diego, CA, with her manager Robyn Connelly to attend her 1st claims conference. While there, she took and passed the exam to become a Certified Claims Professional with the organization CCPAC. Hannah now works alongside Robyn and Tiffany in the Claims department. Together they process Cargo, property, and trailer damage claims. She enjoys the problem-solving aspect and learns new things every day.
These past two years have brought many opportunities for Hannah. She was fortunate to buy her first home that she shares with her 4-year-old son Jaxon. When not with her Syfan family, she enjoys spending time with her friends, swimming, relaxing, and experiencing new adventures.
She enjoys coming to work every day and is excited about the company’s growth, along with her professional and personal development with Syfan Logistics.
Of Counsel
George Pezold, Esq.
George Carl Pezold is the senior member of the firm of Pezold, Smith, Hirschmann & Selvaggio,
LLC in Huntington, New York, engaged in general practice with a concentration in
transportation law. Mr. Pezold represents shippers, carriers, freight forwarders, brokers and
intermediaries in transportation matters throughout the country. In addition to his extensive
litigation background, he has written numerous texts, manuals and articles and lectured widely
on transportation subjects.
In addition to over forty-five years of experience with the law firm of Pezold, Smith,
Hirschmann & Selvaggio, Mr. Pezold is the Executive Director of the Transportation & Logistics
Council, the Executive Director/General Counsel of the Freight Users Association of New York,
and former General Counsel of the Long Island Import Export Association. His prior experience
also includes contract administration and corporate planning with Grumman Aerospace
Corporation.
Council Co-Founder / Consultant / Historian
John O’Dell, ACA, CCA, CCP
(904) 322-0383
Council Founding Member, Past President, Historian & Advisory Consultant
John elected to retire as CCPAC Founder and Executive Director, a position he held from 2006 until 2023. During his career as Executive Director of CCPAC he relocated the headquarters from Fort Washington, NY to Jacksonville, FL, updated the By-Laws, created the organizations’ website domain, modernized, edited and published the ProClaim Newsletter, created the first CCP Exam Primer Course, introduced CCPAC on multimedia networks and at major transportation organizations annual meetings and conferences including SMC3, T&LC, TLP&SA. He has over 40 years of leadership positions held in all modes of transportation for some of the largest carriers and shippers in North America. John is the only Founding Member still active in the Certified Claims Professional Accreditation Council (CCPAC) that was incorporated in 1981. He has served as past Chair of the Board of Directors, Past President of the Council and a Carrier Arbitrator for TAB and continues to serve the Council on the Board of Directors.
Past President
Wally Dammann, CCP
Past Chairman Board of Directors, Past President
Wally was elected to the Chairman of the Board of Directors by the membership at the 2023 CCPAC Annual Meeting, May 1, 2023. He is also the Administrator of the Transportation Arbitration Board (TAB). He has been in a leadership position with various carriers and shippers since 1986. Wally retired from his most recent employer where he was the Assistant Vice President & National Recovery Manager at Mitsui Sumitomo Marine Management U.S.A., New York. From 1986 through 1999, he was the Director of Cargo Claims at Rutgers Express and Streichler Trucking, Wally served as the Cargo Claims Manager for Panasonic Electronics from during 1999 through 2005. Prior to his career in cargo claims, Wally worked for Zim Container Service and Maher Terminals as a Terminal Superintendent in Elizabeth, NJ. In 2003, Wally retired from the U.S. Army reserves, after 23 years of service, with his last position being Marine Cargo Operations NCO. He received a Bachelor of Science in Transportation and Logistics from St. John’s University in 1994 and is presently seeking his master’s degree from St. John’s College of Insurance. Wally served as CCPAC Council President and was presented the CCPAC Life Member Award at the 41st Annual CCPAC Conference in Orlando, FL, March 23, 2015.
