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Officers, Board of Directors & Regional Directors 2023

Executive Director & Chairman Board of Directors

John O’Dell, ACA, CCA, CCP

jodell@ccpac.com
904-322-0383
 Executive Director & Chairman Board of Directors

John is a Founding Member of Certified Claims Professional Accreditation Council, Inc. (CCPAC) and is the Executive Director and Chairman of the Board, positions he has held since 2006. Has over 35 years’ experience in transportation & risk management for some of the nations largest L-T-L and T/L carriers. Having fulfilled various positions during his transportation career, he has specialized in domestic and international cargo liability claims, loss prevention, insurance and cargo and facility security for all modes of transportation.  Several U.S. Federal Court and Canadian Crown court case decisions he fostered have been published supporting his positions on validity of carrier tariffs, released values, classifications and high value cargo claims.  John served as President and a member of the Board of Directors of the Jacksonville Claims Association and has served as Deputy of the local Chapter of Risk & Insurance Management Society (RIMS). John currently serves as a member of the Board of Directors for the Transportation Loss Prevention & Security Association (TLP&SA).  John has served as President of the National Freight Claims Council (NFCC) of American Trucking Association (ATA), a Carrier Arbitrator for the Transportation Arbitration Board (TAB), and as a member of Delta Nu Alpha (DNA), the Transportation Industry Defense Association (TIDA) and the Law Enforcement & Private Security Council of Northeast Florida and the Transportation & Logistics Council.  

 

Chairman, Board of Directors 

David Nordt, CCP

dave_nordt@gilbertusa.com
908-966-2088

Chairman Board of Directors

David is the National Director of Claims at The Gilbert Company.  He has over 40 years of experience in transportation management. He is currently the Director overseeing cargo claims, OS&D, loss prevention, quality control and operations. David serves as Board Member of the Transportation & Logistics Council (T&LC), and Arbitrator on the Transportation Arbitration Board (TAB).  He also is member of the Traffic Club of Newark, NJ,  a member of New Jersey Motor Trucking Association and the Eastern Regional Transportation Security Council. He also is a member of the Transportation Loss Prevention & Security Association and the American Society of Industrial Security. He served as President of the Northeastern Motor Carrier Claims & Security Conference during 2000-2004. David was elected President of CCPAC at its 41st Annual Meeting in Orlando, FL on March 23, 2015.  He received the CCPAC Award for his 7 year term as President at its 48th Annual Meeting in Orlando, FL.  David will now serve as the Chairman of the Board of CCPAC.  He is a proud Army veteran.

 

President

Carrie Frisbie, CCP

carrie.frisbie@sekologistics.com  

Office Phone: 630 919 4826

President

Carrie is President of the Certified Claims Professional Accreditation Council, Inc. and on Board of Directors previous to her being voted in as President in 2022.  She is a member of the Board of Directors for the Transportation & Logistics Council and, also, an Arbitrator with the Transportation Arbitration Board (TAB), as well.  She has over 20 years in of experience in logistics and supply chain.  Carrie received her CCP in April 2012 and has also been Proctor for the CCP Exam in the Chicagoland area.   She is currently the Director of Claims at SEKO Logistics where she specializes in domestic and international cargo claims, risk management, contract review and insurance working together with the global network to ensure best practices. Carrie has a son and a daughter.

 

Executive Vice President

Robyn Connelly, CCP, CCB

rconnelly@ccpac.com    

770-287-8485  Ext. 1038

Executive Vice President 

Robyn Connelly was elected by the membership to the position of Executive Vice President.  She previously served as  Membership and ProClaim Editor over 5 years ago.  She is Claims Manager for Syfan Logistics, and is an experienced cargo claims professional. Robyn’s knowledge of transportation operations enables her to work with a multitude of departments managing cargo claims, insurance and mitigating risk to protect the assets of Syfan Logistics. She has worked in the trucking and logistics industry for 13 years and has managed the claims department for the past 3 years. Robyn earned her claims certification in 2015 through the Certified Claims Professional Accreditation Council as well as completing the Freight Claims Management Program through the Institute of Logistical Management. In her efforts to continue her education Robyn completed the TIA course in 2018 to become a Certified Transportation Broker. Robyn will be serving as the ProClaim Chief Editor & Regional Director of the South-East on the Certified Claims Professional Accreditation Council Board for 2018. Robyn resides in Mount Airy, Georgia with her husband. They have four grown children and two grandchildren.   

 

Vice President Secretary

 

Karen McCaulley, CCP

Vice President / Secretary

karen.mccaulley@uberfreight.com

479-770-7024

Karen is newly elected Vice President Secretary to the Board of Directors and serves as Regional Director for the Mid-South Region.  She is a Claims Analyst with Uber Freight, Lowell, AR   Karen is a graduate of the University of Arkansas in Communications, Theater, Political Science. Later she attended NWACC Nursing, She is an avid Speech Writer, Teacher, Nursing Home Administration, Transportation, and is a Certified Claims Professional (CCP) in Cargo Claims administration.. Karen is a lifetime resident Bentonville, AR. Three Nieces eleven grandnieces and nephews.

 

Vice President – Treasurer

 

Bing-Syin (Benson) YE, CCP 

bye@msigusa.com

Vice President Treasurer                        

Benson is the Senior Claims Representative, Ocean Marine Claims at Mitsui Sumitomo Marine Management, New York City, NY   He has over 10 years experience in the marine insurance industry.  Benson has 2 Masters Degrees in Law and is multilingual in Mandarin Chinese, Taiwanese and English.

 

Vice President Communications / ProClaim Editor

Jessica Renner, CCP   

 jrenner@jarrettlogistics.com

Vice President Communications / ProClaim Editor

Jessie Renner, a Senior Claims Analyst for Jarrett Companies. She has been with Jarrett for 7 years. Jessie is currently the VP of Communications and ProClaim Editor for CCPAC and has been on the board since 2019. Jessie is also a new member of the Transportation & Logistics Council’s Board of Directors. Jessie supervises claims from 2 of the Jarrett vertices which includes the asset based vertical, Jarrett Trucking. She is married to her husband Josh and they have a 9 year old daughter Ella and a 4 year old son Nicholas. She enjoys going to work everyday and is blessed to have had the opportunities that have been provided to her through Jarrett. 

 

Vice President Certifications & Membership

Susan LePage, CCP

Susan.LePage@kuehne-nagel.com

1-800-426-8896 ext. 1075

Vice President Certifications & Membership – Region 1 Director

In 2005, Susan started as the receptionist for a third party billing company, Logistics Management Inc. She quickly moved into the data entry department and continued to learn more about the industry. She worked in roles as a freight bill auditor, customer service specialist and certified claims professional. She recently earned her CCP certification at the Transportation & Logistics Council’s (TLC) 48th Annual Conference in Orlando, FL on March 23, 2022. All of her transportation experience lies within the 3PL and motor carrier segments of the industry. She has been employed with the same third party billing company for over 17 years through various name changes, LMI, Newgistics Freight Services, ReTrans Freight and currently known as Kuehne + Nagel Inc. (formerly ReTrans Freight). Susan currently holds the position of Customer Service Coordinator – LTL+ as a CCP managing the freight claims department. She works with her clients and carriers to reach fair claim settlements for all parties. Susan possesses the industry knowledge to research and offer solutions to reoccurring shipping issues. She also assists her customer service team with customer compliance issues and expedited quotes.

 

Board of Directors

Deborah Burkhead, CCP

deborahburkhead@tforcefreight.com

804-291-5219

Board of Directors

Deborah is the Cargo Claims Manager at T Force Freight, Inc. at the the Corporate Headquarters in Richmond, VA.  Deborah was the first in her department to earn her CCP status.  As she became more involved with CCPAC  she successfully demonstrating to her company management the importance and benefits of getting all the members of the Cargo Claims Staff CCPAC Certified.  Deborah originally served as Vice President – Membership, CCPAC, Inc. and was elected to her most current position of Vice President, CCPAC Certifications by the membership at the CCPAC Annual Meeting in Albuquerque, NM in 2016.  Deborah also serves on the CCPAC Board of Directors.

                                

 Board of  Directors

 

 

Christine Gramse, CCP

clgramse@landolakes.com
651-375-5511
Board Certified Position

Christine is a member of our Board of Directors.  She previously served as our Vice President – Corporate Secretary and Regional Director – Great Lakes Region.  She is a Transportation Auditor with Land ‘O Lakes in St. Paul, MN.  Christine received her CCP Accreditation in 2013 in San Diego, CA and has held the Vice President – Corporate Secretary and Regional Director position since 2018.  She has worked for Land O’ Lakes, Inc, based in Arden Hills, MN  for nearly 13 years, where she manages the freight claim process for four divisions.  Christine has over 25 years experience in the industry.  In 2020 she was appointed to the Transportation Arbitration Board (TAB) as a Shipper Arbitrator.  She has been a member of Toastmasters International since 2016 and is the current President of Power Presenters a Toastmasters Club for 2020-2021 where she leads officers and members in their speaking and leadership development.  Christine previously held the Power Presenters VP Secretary role from 2019-2020.  What she values most about being a CCPAC member is the network of trusted professional and personal relationships she has built over the years.  Christine and her husband have 4 children, 5 grandchildren, a Doberman, and  have been foster parents for Doberman Rescue Minnesota for 11 years.

Board of Directors 

 

 

 Wally Dammann, CCP

wallycd3@gmail.com   
Board of Directors & Past President

Wally is the Administrator of the Transportation Arbitration Board (TAB). He has been in a leadership position with various carriers and shippers since 1986. Wally retired from his most recent employer where he was the Assistant Vice President & National Recovery Manager at Mitsui Sumitomo Marine Management U.S.A., New York.  From 1986 through 1999, he was the Director of Cargo Claims at Rutgers Express and Streichler Trucking,  Wally served as the Cargo Claims Manager for Panasonic Electronics from during 1999 through 2005. Prior to his career in cargo claims, Wally worked for Zim Container Service and Maher Terminals as a Terminal Superintendent in Elizabeth, NJ. In 2003, Wally retired from the U.S. Army reserves, after 23 years of service, with his last position being Marine Cargo Operations NCO. He received a Bachelor of Science in Transportation and Logistics from St. John’s University in 1994 and is presently seeking his master’s degree from St. John’s College of Insurance. Wally served as CCPAC Council President and was presented the CCPAC Life Member Award at the 41st Annual CCPAC Conference in Orlando, FL, March 23, 2015.

 

Board of Directors

[Not Pictured]

Dona Vidal, CCP

dona.vidal@uberfreight.com
479-770-7363
Immediate Past President & Co-Chair Board of Directors

Dona serves in her present position as Manager, Claims Management at Uber Freight. She has been instrumental in coaching her department staff to all become CCP’s. Dona saw the advantages of her furthering her knowledge of the CCPAC by volunteering to join the management team as Vice President – Certifications.  She was elected to CCPAC, Inc. President, at the Annual CCPAC, Inc. Meeting in San Diego 2014, a position she held for over two years.  Dona has been a vital member of the CCPAC team and currently services on the Board of Directors.

 

REGIONS – REGIONAL DIRECTORS & Assistant Regional Directors – CCPAC Officers In Your Area To Assist With Local Area Information, Membership & Recruiting

Region 1 – New England Region CT, MA, ME, NH, RI, VT

Susan LePage, CCP – Region 1 Director & VP Certifications & Membership

 Susan.LePage@kuehne-nagel.com

1-800-426-8896 ext. 1075

Susan LePage, CCP manages claims at Kuehne + Nagel Inc. – LTL+ in Fall River, Massachusetts. She has been with the company though various name changes for over 17 years. Susan lives in MA with her husband David. They have 2 adult children, a daughter, Merissa and a son, Marc.

 

Region 2 – Mid-Atlantic Region DE, MD, PA, NJ, NY, WVA, Washington, DC   

                                                                                                   

                                                                                                                                                                            Bing-Syin (Benson) YE, CCP – Region 2 Director & VP Treasurer

bye@msigusa.com  

Region 2 Director

 Benson is the Senior Claims Representative, Ocean Marine Claims at Mitsui Sumitomo Marine Management, New York City, NY   He has over 10 years experience in the marine insurance industry.  Benson has 2 Masters Degrees in Law and is multilingual in Mandarin Chinese, Taiwanese and English.

               

Region 3-A Southern Region  AL, FL, KY, MS,  TN,  and Puerto Rico

       

 

 Carla Bay Rumford CCP Region 3-A Director

cbay@bm2freight.com

Carla Bay Rumford, CCP has been in logistics for over ten years.  She started as a Broker, hauling mainly produce, food and beverage loads. Carla is currently the Senior Operations Support Manager at BM2 Freight Service, a 3pl Broker out of Northern Kentucky.  She became a Certified Claims Professional in March of 2022.  Carla manages the Claims & Compliance, Carrier Services and Afterhours Departments at BM2 where she handles all claims, carrier setups, system compliance, contract reviews and after hour track and trace. She is involved in creating and implementing policies that will help keep the organization safe and keep freight moving safely across the nation’s highways. Carla has a passion for investigating, which leads her to great success when reviewing claims and new carriers. 

 

 

Region 3-B  Director –  South East Region  GA, NC, SC, VA

 

 

Ashley Grosch, CCP – Region 3-B Director

ashley@overdrivelogistics.com

Ashley B. Grosch CTB, CAPM, CCP
Operations Administration Manager
Overdrive Logistics, Inc.

Ashley is a logistics professional with experience in sales, operations and risk management. Currently she is Operations Administration Manager for Overdrive Logistics, Inc., a freight broker moving frozen, refrigerated and dry product, primarily serving the food industry. She currently manages and negotiates carrier and customer contracts and the claims department. She manages the customer service support for account teams to assure seamless coverage for customer support. She oversees the carrier qualification process and carrier database, managing TMS settings to control carrier use and to assure proper function of carrier related integration pieces. She also manages Overdrive’s business insurance with the aim of aligning coverage with current contractual requirements and business needs. She also assists operations and sales groups with training.  In addition to being a CCP Ashley is also an arbitrator for the Transportation Arbitration Board. She has certifications in transportation brokerage and project management as well as a Property & Casualty insurance license. She is a member of both the Education Committee and the Programs Committees for Transportation Intermediaries Association.

 

Region 4 –  Central Region IN, IL, MI, OH, QCN


 

Regional Director: Carrie Frisbie, CCP & Council President

carrie.frisbie@sekologistics.com  

Office Phone: 630 919 4826

Carrie is a newly appointed Regional Director.  She has over 15 years in cargo claims experience and 17 total years in logistics.  Carrie received her CCP in April 2012 and has also been Proctor for the CCP Exam in the Chicagoland area in recent years.  She is currently the Director of Claims at SEKO Logistics and previously worked for Hub Group, Inc as a Cargo Claims Manager.  She was recently appointed as an Arbitrator with the Transportation Arbitration Board (TAB), as well.

 

Region 5 – Great Lakes  MN, WI, Upper Peninsula Michigan

 

Christine Gramse, CCP – Region 5 Director & Board Member

clgramse@landolakes.com
651-375-5511

Christine is a member of our Board of Directors.  She previously served as our Vice President – Corporate Secretary and Regional Director – Great Lakes Region.  She is a Transportation Auditor with Land ‘O Lakes in St. Paul, MN.  Christine received her CCP Accreditation in 2013 in San Diego, CA and has held the Vice President – Corporate Secretary and Regional Director position since 2018.  She has worked for Land O’ Lakes, Inc, based in Arden Hills, MN  for nearly 13 years, where she manages the freight claim process for four divisions.  Christine has over 25 years experience in the industry.  In 2020 she was appointed to the Transportation Arbitration Board (TAB) as a Shipper Arbitrator.  She has been a member of Toastmasters International since 2016 and is the current President of Power Presenters a Toastmasters Club for 2020-2021 where she leads officers and members in their speaking and leadership development.  Christine previously held the Power Presenters VP Secretary role from 2019-2020.  What she values most about being a CCPAC member is the network of trusted professional and personal relationships she has built over the years.  Christine and her husband have 4 children, 5 grandchildren, a Doberman, and  have been foster parents for Doberman Rescue Minnesota for 11 years.

Region 6 – Southwestern Region  AR, KS, LA, MO, MS, ND, NE, OK, SD,TX                                

                                                                               

  

Karen Mc Caulley, CCP  – Region 6 Director & Council Secretary                     

karen.mccaulley@transplace.com
479-770-7024

Karen is newly appointed to the Board of Directors and serves as Regional Director for the Mid-South Region.  She is a Claims Analyst with Transplace Texas, LP, Lowell, AR   Karen is a graduate of the University of Arkansas in Communications, Theater, Political Science. Later she attended NWACC Nursing, She is an avid Speech Writer, Teacher, Nursing Home Administration, Transportation, and is a Certified Claims Professional (CCP) in Cargo Claims administration.. Karen is a lifetime resident Bentonville, AR. Three Nieces eleven grandnieces and nephews.

 

Region 7 – Pacific Region  AK, AZ, CA, CO, ID, HI, MT, NV, NM. OR, Provence of British Columbia, Canada, UT, WA, WY

 

Mary Warrick, CCP – Region 7 Director & Board of Directors

Mary.Warrick@gls-us.com  

800.237.9669 Ext. 1500

Mary is the newly appointed Pacific Region Manager and has been employed with Mountain Valley Express since 1994. She currently is  the Cargo Claims & OS&D Manager at General Logistics Systems US, Inc. ,overseeing the claims department and supervise 9 OS&D terminal clerks: 6 in California, 2 in Nevada, and 1 in the Arizona terminal. I currently work out of the Santa Maria, CA terminal 2 days a week and from home 3 days a week.

Mary has resided in San Luis Obispo CA since 1964 and is married to Ken Warrick for 15 years. She has 3 sons, 1 stepdaughter and 1 granddaughter and 1 grandson, with identical twin girls on the way.  Mary was also recently appointed as a Carrier Arbitrator for Transportation Arbitration Board-2019

 

Region 8 – Mid-Western Region (IA, KS, MO, NE, ND, SD)

 

Region 8 Director:  Tessy Merrick, CCP

tmerrick@linqtransport.com

972-522-1500 x 315

Tessy serves as Regional Director for the Mid-Western Region and is currently the Risk Assessment and Claims Analyst for LinQ Transport handling cargo claims, risk management and OS&Ds. She is a graduate of The McCombs School of Business at The University of Texas at Austin earning a Bachelor of Business Administration with an emphasis in Business Law. She previously worked for a civil litigation firm for 17 years and has 9 years of experience in the transportation industry. She has been a member of the Transportation & Logistics Council (T&LC) since 2015, became a Certified Claims Professional (CCP) in March of 2019, and was appointed as an Arbitrator with the Transportation Arbitration Board (TAB) in 2020.

 

Of Counsel

George Pezold, Esq., Of Council

george.pezold@transportlaw.com
(631) 549-8984

Of Council

George Carl Pezold is the senior member of the firm of Pezold, Smith, Hirschmann & Selvaggio, LLC in Huntington, New York, engaged in general practice with a concentration in transportation law. Mr. Pezold represents shippers, carriers, freight forwarders, brokers and intermediaries in transportation matters throughout the country. In addition to his extensive litigation background, he has written numerous texts, manuals and articles and lectured widely on transportation subjects.  Mr. Pezold has specialized in transportation law for more than 40 years, representing shippers, motor carriers, forwarders and brokers and coordinates the firm’s federal and state court litigation. He also writes and lectures extensively on transportation law subjects including co-authoring of “Freight Claims in Plain English among others. George also has the distinction of serving as the Executive Director of the Transportation & Logistics Council, a founding co-sponsor of CCPAC when it was initially formulated in 1980.