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Executive Director
John O'Dell, HCCP
jodell@landstar.com
Board Certified Position
1981
Director of Risk Management, Landstar Systems, Inc.
With over 25 years in transportation management, John has specialized in cargo legal liability claims, loss prevention, insurance and security for all modes of transportation.
He is a graduate of the Service & Administrative Institute in Integrated Quality Management and a Founding Member of the Certified Claims Professional Accreditation Council. John serves on the Board of Directors of the Jacksonville Claims Association and serves as Deputy of the Chapter of Risk & Insurance Management Society. He currently serves as a Carrier Arbitrator for the Transportation Arbitration Board and is an active member of the Transportation Industry Defense Association and the Law Enforcement & Private Security Council of Northeast Florida.
President
Wally Dammann, CCP
Board Certified Position
wdammann@msicus.com
Assistant National Recovery Manager, MSI Claims (USA) Inc.
Wally has been involved as a carrier or shipper cargo claims since 1986, having served both carrier and shippers. From 1986 through 1999, Wally was the Director of Cargo Claims at Rutgers Express and Streichler Trucking. From 1999 through 2005, he served as the Cargo Claims Manager for Panasonic Electronics.
Prior to his career in cargo claims, Wally worked for Zim Container Service and Maher Terminals as a Terminal Superintendent in Elizabeth, NJ.
In 2003, Wally retired from the US Army reserves, after 23 years of service, with his last position being Marine Cargo Operations NCO. He received a Bachelor of Science in Transportation and Logistics from St. John's University in 1994 and is presently seeking his masters degree from St. John's College of Insurance.
Vice President
Roy A. Pietras, ARM, CCP
roy.pietras@fedex.com
Board Certified Position
Claims Administrator, FedEx Custom Critical
Roy has ten years experience in cargo claims and three years in PLPD claims with a combined twenty-five years in various management positions, loss prevention and collections. He is the Cargo Claims Administrator at FedEx Custom Critical. Roy
became a CCP in 2006 and is also earned his ARM designation. Roy is a graduate
of graduate of Youngstown State University and the Insurance Institute of
America.
Secretary
Brenda Baker, CCP
bbaker@landstar.com
Board Certified Position
2004
Senior Claims Analyst, Landstar Systems, Inc.
Brenda Baker began her career in the transportation industry in August 1989 at Ranger Transportation in the Risk Management Department, now part of Landstar. She has been involved in all aspects of cargo claim handling and negotiations since that time and became a CCP in 2004. Brenda is a Florida native and is a Sr. Cargo Claims Analyst at Landstar. She is a member of the Jacksonville Claims Association and the Property and Casualty Claims Professionals Association. Brenda is also licensed by the State of Florida as an All Lines Claim Adjuster (ACA).
Treasurer
Jean Zimmerman, CCP
jzimmerman@landstar.com
Board Certified Position
2007
Senior Claims Analyst, Risk Mgmt. Claim Services, Inc.
Jean Zimmerman’s has over 25 years in the transportation industry. She began her career with the Ranger Division of Ryder Truck Lines in Jacksonville, Florida in the Revenue Processing Department. Jean was then promoted to head up the Fuel and Miles Tax Department before she began focusing her efforts of specializing in cargo legal liability claims. In her current position she is the Senior Claims Analyst at Risk Management Claim Services, Inc., a Landstar company. Jean is licensed by the State of Florida as an All Lines Claims Adjuster (ACA) and earned her CCP designation from CCPAC in 2007. She is an active member of the Property and Casualty Claims Professionals Association, CCPAC and the Jacksonville Claims Association.
Member Board of Directors
Teresa Jones, CCP
teresa.jones2@fedex.com
Board Certified Position
1997
Senior Manager of Cargo Claims, FedEx Freight
Teresa Jones began her career in the transportation industry in 1989 when she joined FedEx Freight; formerly known as Arkansas Freightways and then American Freightways. Since that time, she has been involved in all aspects of freight claims handling and management. Teresa resides in Harrison, Arkansas, with her husband and two sons.
Immediate Past President & Board Member
Marcus Hickey, CCP
mhickey@forwardair.com
Board Certified Position
2005
Cargo Claims Manager, Forward Air, Inc.
Marcus is currently the Cargo Claims Manager at Forward Air, Inc., a trucking company providing road feeder and line haul service to the airline and airfreight forwarder industries. He has been employed at Forward Air since 1999 and in the airfreight industry since 1997. Marcus obtained his CCP certification in January of 2005. He is active in professional groups, being a member of CCPAC and the Transportation Logistics Council and an arbitrator with the Transportation Arbitration Board.
Member Board of Directors
Cindy Carey, CCP
Board Certified Position
ccarey@tsilogistics.com
Director of Claims, TSI Logistics
Cindy has almost 20 years of transportation experience. She has spent the majority of her time in the motor carrier and freight-forwarder segments of the business working primarily in claims or claims-related positions. The last ten years have been spent managing the Loss and Damage Claims departments for a couple of different companies. In 1999, Cindy joined the management staff of TSi Logistics as the Loss and Damage Claims Manager. In that same year, she successfully completed the CCPAC course and became the third member of the TSi staff to hold this distinction. Cindy is one of those people who truly enjoys handling claims and working with carriers to reach and equitable settlement for all parties.
Legal Counsel
William Bierman, LL.M.
wbierman@nakblaw.com
Attorney/Partner
Nowell, Amoroso, Klein & Bierman
Recipient, Chairman's Award for exemplary contribution to transportation industry. Appointed to North American Committee on Surface Transportation to Harmonize Laws Among NAFTA Countries, 1994.
Author: "The Use of Equitable Remedies in Cargo Claim Cases," The Claims Councilor, September - October, 1983; "Dilemma of Intermodal Claims Liability Requires New Approach," Transport Topics, April 27, 1987.
Speaker: "Conducting Transportation Business in Changing Times: Life Without the ICC," American Trucking Association Seminar, 1996; "A Transportation Vision For The Future," National One Day Advanced Transportation Seminar; "The Use of Common Carriage vs. Contract Carriage in The Age of Deregulation," National Freight Claim & Security Council Annual Meeting, 1994; "Harmonizing Cross Border Transportation Under NAFTA," Transportation Claims and Prevention Council Conference, 1994; "Current Status of Law Affecting Motor Carrier Claims," Northeastern Motor Carrier Claims & Security Conference, 1994; "Carrier & Shipper Contract Negotiations," Southern Motor Freight Claim Conference, 1994.
Member, Board of Directors: Country-Wide Insurance Company; Transportation Lawyers Association; American Trucking Association Transportation Loss Prevention & Security Council.
ProClaim Editor
Marcus Hickey, CCP
mhickey@forwardair.com
Board Certified Position
2005
Cargo Claims Manager, Forward Air, Inc.
Marcus is currently the Cargo Claims Manager at Forward Air, Inc., a trucking company providing road feeder and line haul service to the airline and airfreight forwarder industries. He has been employed at Forward Air since 1999 and in the airfreight industry since 1997. Marcus obtained his CCP certification in January of 2005. He is active in professional groups, being a member of CCPAC and the Transportation Logistics Council and an arbitrator with the Transportation Arbitration Board.
